Adobe Creative Cloud access is available to students using their NCC account on classroom machines throughout each campus. This access is limited to on campus computers only. Off campus, personal account access to Adobe Creative Cloud is not included.
Click here and refer to the "Student Blackboard Help" section for available student Blackboard support.
Accessibility:
Logging into Blackboard now utilizes our single sign on system. Click “NCC Login” and login with your normal username and password.
NCC has the Blackboard mobile app enabled for all students. This video provides a tour of the app.
The username and password for the Blackboard mobile app are the same username and password as you would use on your computer when logging directly into Blackboard.
For login instructions, refer to "Blackboard (Logging In).
To download the app on your smart phone, follow these instructions.
Please Note: You may not be able to access tests or assignments on a mobile device (phone/tablet). When taking an online course, students should have access to a standard computer (PC with Windows or Mac) or Chromebook.
The NCC login credentials are used for Blackboard. These are the same credentials that are used to access Workday. You can reset your password by going to the NCC password self-service. HERE
For questions about course content, communicate with your specific course instructor for assistance. Faculty contact information is listed in the course syllabus.
Computer labs are available at our Bethlehem and Monroe campus libraries. Click here for library hours. Contact askthelibrarian@northampton.edu or 610-861-5359 with any questions.
NCC's Computer Club provides various computer services at a reasonable rate. Services include installing Windows, PC tune-up and repair, updates, program and hardware installation, and Malware removal. Email computerclub@northampton.edu for more information.
All NCC Campuses have access to both Public and Spartan Wifi. Public Wifi is a non-authenticated, secure access method for any device for the general public or any device that needs access to the internet. Spartan Wifi is a secured, authenticated network for the personal devices of NCC affiliated students and staff.
Spartan WIFI offers students and staff a superior connection speed with the best possible service here at NCC.
At the Monroe campus, the entire parking lot in front of Keystone Hall has Wifi signal.
Each campus has WIFI available outdoors and in the parking lots.
Please contact the Helpdesk at 610-861-5413 with any questions regarding your connection.
If you have purchased an ebook for your course but are having an issue accessing the content, we recommend the following:
For help with Echo 360, you can go to their website (https://support.echo360.com/hc/en-us), email helpdesk@northampton.edu, or call 610-861-5413.
Echo360 is a video and active learning platform that engages students deeply into course content. Learn more HERE.
Additional resources:
Refer to our Office 365 video playlist for student video tutorials.
For assistance accessing email or installing Office 365, contact helpdesk@northampton.edu or call 610-861-5413.
For assistance with how to use email, contact the Learning Center to schedule an appointment with an Academic Coach.
Online course instructors will typically ask that students submit online course work in a specific file type (typically Microsoft Word or a PDF). NCC students have free access to a web-based version of Microsoft Office called Office 365.
Refer to our video playlists for Office 365 and file formatting tips.
For assistance with how to use Microsoft Word and format course files, contact the Learning Center to schedule an appointment with an Academic Coach.
We recommend using Google Chrome or Mozilla Firefox at NCC. That way all sites will load consistently.
If you need guidance or have any questions, please contact the NCC Helpdesk at 610-861-5413.
For assistance accessing or installing Office 365, contact helpdesk@northampton.edu or call 610-861-5413.
For assistance with how to use Office 365 and Microsoft Office, contact the Learning Center to schedule an appointment with an Academic Coach.
Refer to our Office 365 video playlist for tutorials: https://youtube.com/playlist?list=PL4F8834XNQt4p0qbuKlRMKf17IbinHXXN
Microsoft Office 365 Help:
• Click here for a brief beginner's video tutorial to Microsoft Office 365.
• Click here to access the Microsoft Office 365 Student Help Center.
• Click here to access video tutorials.
For assistance, contact helpdesk@northampton.edu or call 610-861-5413.
Read and Write is a literacy software program available to all faculty, staff and students. It is another tool you can use to check your course materials for accessibility. Students may download RW in the Student Information tab>Blackboard and Technology Help.
• Click on link Read and Write
• Click on download tab and install program; sign in using your NCC email and password
*Please note: if you downloading to a Chrome book, it is recommended to download the Chrome extension.
**The app for mobile devices are on your app store. No payment information is required.
***Video tutorials on various features may be found under the information icon “i” in the upper right- hand corner of the toolbar (Windows)or under the HELP tab (Macs).
Video tutorials of features also found at: TextHelp Video Tutorials
RW summary and links also available: Read & Write Padlet
• Students can download the NCC respondus lockdown browser here: https://download.respondus.com/lockdown/download.php?id=345136956.
• Student help resources: https://web.respondus.com/student-help/.
• Download & install overview: https://web.respondus.com/respondus-lockdown-browser-the-student-experience/.
• Installation and startup process for LockDown Browser with a Webcam: https://web.respondus.com/using-lockdown-browser-with-a-webcam-the-student-experience/.
• Computer requirements: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/89.
For help with SafeAssign, please email onlinelearning@northampton.edu or call 610-332-6089.
Instructors can use the SafeAssign service to check submitted assignments for plagiarism potential. SafeAssign compares submitted assignments against a set of academic papers to identify areas of overlap between the submitted assignment and existing works.
Assignments Using SafeAssign provides an overview.
SafeAssign Originality Report provides detailed information about the matches found between a student's submitted paper and existing sources.
Splashtop is a tool that allows students to log in to on campus computer resources to use campus based software packages. It is only used for specific courses that focus in architecture, Cisco, or communication.
It is not available to all NCC students. For assistance with this product, contact helpdesk@northampton.edu or call 610-861-5413.
For help with your Cengage textbooks, go to https://cengage.force.com/s/ or call 800-354-9706.
For help with your Lumen textbook, go to https://lumenlearning.zendesk.com/hc/en-us/categories/360005050434-Are-You-A-Student-
For help with your Macmillan textbook, visit https://macmillan.force.com/macmillanlearning/s/ or call 800-936-6899.
Hours of operation for tech support: Monday–Thursday 8 AM–3 AM ET; Friday 8 AM–12 AM ET; Saturday 12 PM–8 PM ET; Sunday 12 PM–3 AM ET
MATH020, MATH022, and MATH026 courses feature McGraw-Hill E-learning electronic textbooks paired with ALEKS.
ALEKS uses adaptive questioning to easily determine exactly what a student knows and doesn't know in a MATH course.
For help with ALEKS, please contact dhigham@northampton.edu.
For help with your McGraw Hill, SimNet, or Connect textbooks, go to https://www.mheducation.com/highered/support or call 800-331-5094.
Additional resources:For help with your Norton E-book or learning tools, visit https://wwnorton.com/tech-support.
For help with your Pearson textbook, go to https://support.pearson.com/getsupport/s/students.
Click here to access the Pearson System Status Site.
For help with Pearson MyLab & Mastering, go to https://www.pearsonmylabandmastering.com/northamerica/students/support/index.html.
Click here to access Pearson MyLab & Mastering System Requirements
Click here to access the Pearson System Status Site.
For help with your Revel textbook, go to https://www.pearsonhighered.com/revel/students/support.
For help with your Sage ebook, go to https://us.sagepub.com/en-us/nam/technical-support.
Students are provided with Workday login instructions in the acceptance email from the college.
Workday help resources are linked to from this web page.
For help with Workday, email helpdesk@northampton.edu or call 610-861-5413.
• Zoom system requirements for Windows, macOS, and Linux
• Zoom system requirements for iOS, iPadOS, and Android
• Using Zoom on a Chromebook
• FAQ from Zoom